1. Introduction
clearframehubum AS ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clearframehubum.pro, use our services, or interact with us.
This policy applies to all personal data processing activities carried out by clearframehubum AS in connection with our business operations, including our e-commerce automation software and ROI analysis services.
2. Data Controller Information
The data controller responsible for your personal data is:
- Company: clearframehubum AS
- Registration Number: 251436798
- VAT Number: NO259637148MVA
- Address: Bogstadveien 36, 5022 Bergen, Norway
- Email: privacy@clearframehubum.pro
- Phone: +47 55 43 53 96
3. Data We Collect
We collect and process various types of personal data depending on how you interact with our services. The data we collect includes:
3.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, and job title
- Communication Data: Information contained in communications you send to us, including enquiries, support requests, and feedback
- Account Information: Username, password, and other account credentials when you register for our services
- Business Information: Details about your business operations, e-commerce platform, and specific requirements for our services
3.2 Information We Collect Automatically
- Technical Data: IP address, browser type, device information, operating system, and referring website
- Usage Data: Information about how you use our website and services, including pages visited, time spent, and user interactions
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies
4. How We Use Your Information
We use the personal data we collect for various legitimate business purposes, including how we use your information to provide and improve our services:
4.1 Service Provision
- Providing our e-commerce automation software and ROI analysis services
- Processing your requests and responding to enquiries
- Creating and managing user accounts
- Delivering customer support and technical assistance
4.2 Business Operations
- Improving our services and developing new features
- Conducting analytics and research to enhance user experience
- Managing our business relationships and communications
- Ensuring the security and integrity of our systems
4.3 Legal and Compliance
- Complying with legal obligations and regulatory requirements
- Protecting our rights and interests
- Preventing fraud and ensuring system security
5. Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use, please refer to our Cookie Policy.
6. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Consent: When you have given clear consent for specific processing activities
- Contract: When processing is necessary for the performance of a contract with you
- Legitimate Interests: When we have a legitimate business interest that doesn't override your rights
- Legal Obligation: When we must process data to comply with legal requirements
7. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with mergers, acquisitions, or business asset transfers
- Protection of Rights: To protect our rights, privacy, safety, or property
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Our data retention periods are determined based on:
- The nature and sensitivity of the data
- The purposes for which we process the data
- Legal and regulatory requirements
- Our legitimate business interests
When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention policies.
9. Your Rights
Under GDPR and applicable data protection laws, you have several rights regarding your personal data:
- Right of Access: Request information about the personal data we hold about you
- Right of Rectification: Request correction of inaccurate or incomplete data
- Right of Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Request limitation of how we process your data
- Right to Data Portability: Request transfer of your data to another organisation
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent for processing based on consent
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Employee training on data protection
- Incident response procedures
11. International Data Transfers
As we operate within the European Union, your personal data is primarily processed within the EU/EEA. If we transfer data outside this region, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses
- Binding Corporate Rules
- Other appropriate safeguards recognised under GDPR
12. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable law.